Clause 5.3 of the ISO 9001 standard states the following:
Top management shall assign the responsibility and authority for:
a) ensuring that the quality management system conforms to the requirements of this
b) ensuring that the processes are delivering their intended outputs;
c) reporting on the performance of the quality management system and on opportunities for improvement, in particular to top management;
d) ensuring the promotion of customer focus throughout the organization;
e) ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented
Normally, there is no need to employ additional staff due to the implementation of ISO 9001 but there are several functions that do need to be performed on a regular basis in order to maintain the QMS and, in large, organisations, these functions can become a full time job.
Some of the key functions required by the QMS are planning and performing internal audits, updating QMS documentation when required, co-ordinating management review meetings and over-seeing the resolution of non-conformances within the Quality Management System.
As an additional service, EQS can provide maintenance contracts after implementation where a monthly rate is established which includes regular visits from a consultant who maintains the QMS and handles the above-mentioned functions ensuring that they are carried out in accordance with the requirements of ISO 9001.